I totally agree with the sentiment in support of the AA RTW desk. I've done 4 trips with them and wouldn't hesitate to use them again, but AA, IMHO, has cut off their nose to spite their face. If you care about miles and points--and who on this site doesn't--you want to avoid airlines who issue said rewards based on fare paid rather than miles flown. Here's an example: DFW-ICT-DCA-ICT on AA was 3940 butt in seat miles and earned 5005 Loyalty Point\s; DOH-AGP on Qatar was 3372 miles flown and earned 12,477 LPs. Granted the oneworld excursion fares are a bargain so the amount prorated to the first example must be miniscule (and beyond my math skills). My TATL flight on AA earned 5863 LPs, the TPAC flight on JL earned 25,061. I did deliberately try to minimize the distance flown on the former, and maximize it on the latter.. So, with some regret, I'll be booking next one with a TA.