Originally Posted by thabc

I just called in and had an Alaska agent reprice a ticket that was purchased through Concur/AmexGBT from Q to N so I could apply an upgrade certificate. I am surprised they were able to manipulate the ticket that is owned by a third-party agent. No trouble at all with that.

They still seem to have a lot of trouble removing people from the waitlist. The guy who repriced it for me tried one way. It didn't work. Then he put me on hold and talked to a lead, who walked him through doing it the "new way," as he said. This didn't work either. I called back and this second agent was able to do it correctly faster than I could refresh the page. Don't let them tell you it takes a few minutes to show up -- the way she did it was instant.