Another data(um?) point. BA859 BUD-LHR on 29/06/25 delayed by 17 hours. I asked for EW re-routing via STR as the quickest alternative but was denied this and incorrectly told (as usual) that I would not be reimbursed if I claimed the cost of self-rebooking.
Submitted a claim for the following on the morning of arrival:
- ~£540 for last minute EW re-routing via STR - had to book it as two separate legs, not sure why it wouldn't offer a connection (maybe to do with UK API pre-notification timescales? I know this is an issue in General Aviation)
- £128 for STR hotel
- £10 for additional train fare on arrival as yesterday's ticket from LHR had expired
- £220 compensation
Got a call back yesterday from an agent who I've encountered with these claims before. Confirmed everything would be paid, albeit two separate payments for compensation and expenses.
My friends (on a separate PNR) decided to stick with the delayed flight and were also reimbursed their meal expenses and BUD hotel plus compensation.