I have contacted CS thru Facebook messenger, they asked me for tons of info to identify me then 0 response. I have just contacted them again but with Whatsapp this time

edit: the problem with most agents is that they don't understand the T&C of the offers in order to process the claim properly

a person just answered me asking me if i'm missing status points

also asking me one this info: one of the last 3 stays OR my address OR my phone. If i only give one info, she keeps asking the same question while using OR instead of AND