Originally Posted by kaiotes

My fare did not include free seat assignment as their policy was they would assign an adult w a child.
My complaint is when I checked in online they randomly assigned seats and both times the seats were not seated next to each other. My issue was resolved after much resistance online via chat. Their published policy states they assign them next to the adult and this was not done when seats were assigned during online check-in which is my complaint and they pushed me to wait until the airport in which there'd be fewer options due to others having been assigned seats as they did their check-in.