Originally Posted by NationalCCW

.....and instead only offering me flights to LAX I was forced to pay $93.29 in ground transportation to the Santa Ana area. Since my flight was to SNA and not LAX I believe I am due compensation for my ground transportation expense. I requested to be compensated for my $93.29 expense and was denied.

I would also like to point out that I had to wait on hold for 90 minutes to speak to an American Airlines agent. Agent said I should be grateful wait times were recently 4 hours. This is why tax payers keep bailing out airlines, for the great non customer service. The agent said he booked me on the United flight, but when I got to the airport the ticket was not fully processed because of the customer service agent's error of not including enough information! A customer service agent at the airport for American had to fix the error to fully protect me on another flight.

Am I not entitled to compensation since American was unable to get me to SNA, only automatically booking me to LAX? Thanks