Originally Posted by
brunos
I cannot speak for the internal PAM document.
The benefits for the additional children is clearly an AFKL lounge benefit that does not apply to a general ST lounge. And BKK seems an AFKL lounge.
A complaint would be in order. Not sure that you should mention the PAM in that complaint.
Thanks
brunos. I will definitely follow your advice and file a complaint, while avoiding to mention the PAM.
Originally Posted by
brunos
Indeed, I had forgotten that VN has its own lounge at BKK.
And The contractor that manages the AF lounge might be quite unhappy about the costing situation. Still rules are rules.
Out of curiosity, was the ticket with a VN flight number? AT check-in, did they mention the VN lounge?
At check-In, the VN agent told us that we could either use the Miracle Lounge, and provided us the Lounge Invitation cards along with the boarding passes, but only for the 4 adults. She said that the children would not be allowed because we only have one guest allowance. I remembered then about the AF/KL Plat benefits re. children not counting towards the allowance and asked her whether we can go to the AF Lounge instead. She said that was a better idea since I am a "native" AF FFP member and that I would be treated even better there. If only she had known...
This corroborates
Goldorak comment that the AF Lounge IS INDEED one of the two lounges used by VN at BKK.