Originally Posted by Brighterside

I have just finished online chat with Amex for our 2 separate cards and got 2 different answers

1 First card has some spend on it - Amex agent said passed to the relevant team for investigation and gave reference number. Expects 7 to 10 day turn around and keep checking. ASked if the spend would be counted but that hasn't been answered.

2 Other main card with no spend - Amex agent said they could see it was registered on 18th when promotion went live.

Will update when I find out the answer.

Suggest as many of us contact Amex if we have time even if it is just to register the problem is seemingly wide spread