Originally Posted by
IAN-UK
I hope your love affair with TK lasts out your trip, and you first year as a member of M&S
You can set great lounge facilities at the hub against customer service that's likely to get you tearing your hair out.
Indeed. But even
great lounge facilities I think are not that great: overcrowded at peak times, zero support for sleeping facilities for business class guests in case of unexpected long delays, limited sleeping room availability and super strict rules... never changing food offering... Hiding beer in 2 small fridges vs what was before...