Originally Posted by
nombody
Ridiculous terms of form to cancel a flight. Submit the form, and only after they've calculated and processed the refund will you find out how much the refund is. No chance to decide if its worth it to refund or not. Just take it or leave it whether its 0 or 100%
Just for completeness, were the cancellation terms disclosed and emailed when the original booking was made, so you already know what the refund *should* be ?