Garner Hotel Osaka Honmachi Midosuji

What is your IHG One Rewards status?
Diamond Inner Circle Royal Ambassador

Were you happy with the hotel/stay?
So-so

Which room did you book and which upgrade did you receive?
Booked Standard Room, received Two Twin Standard. This hotel has only two room categories, Double and Twin. So, you must not expect any room upgrade.

How are the rooms?
15 sqm. No view, window glass is frosted and for lighting purposes only. Soooooooooooo Tiny and cramped, but much better than double bedroom since twin room is 3 sqm spacious than double room. this difference is very big. Can’t open large sized suitcases on the floor. Japanese budget hotel standard indeed.

Video of Two Twin Standard:

What was your welcome gift?
Water tumbler

What was good and what was bad?

Good
Guest recognitions (New Cluster General Manager has recently been appointed, having transferred from the Cluster Hotel Manager of Appi Kogen Resort.)
With bathtub bathroom, unit bath though.
Pop design and atmosphere of public space
Free snacks, coffee, tea, and sparkling water in the Social Hub.

Bad
Upon check-in, front clerk told me that this hotel doesn’t have a restaurant, and showed the brochure hotel sells the bento box for 1500JPY. Strange, this hotel brand should offer the free breakfast, isn’t it? I confirmed that the Diamond members have free breakfast, the front clerk told me that they can offer the bento box for free. On the other hand, hotel offers buffet style breakfast for group tour guests. It makes me puzzled.

Small and no android TV (without any entertainment application like Netflix or Amazon Prime)

Value for $ or One Rewards Points? Would you return?
Depends on the price. This hotel doesn’t have the value of over JPY10000. If the nightly rate is less than JPY7000, it would be acceptable. From my point of view, this brand is for excuses of recent price increases of Holiday Inn Express.