Originally Posted by
SkyTeam777
What Delta paid was simply the refund of what they charge for that segment; but there is still compensation due for the inconvenience. Otherwise, I would have chosen to pay 10,000 miles and flown the whole thing in economy. Telling someone at the gate they're downgraded deserves more than just a partial refund.
I definitely appreciate you doing the legwork, and you're probably right there. Just still seems nuts to me they can get away with cheating consumers and not providing any recompense other than the difference in fare. Their should be an apology offering on top of the refund for the inconvenience. Their own website says it will be cash compensation or mileage for downgrading (although the EC regulations are more specific as you point out).
https://www.tarom.ro/en/compensation...layed-flights/
The difference between the EU/UK (plus some other jurisdictions such as Israel) and the US is that legal protections exist which afford mandatory rights to passengers. The downside to this is that airlines will generally only pay what they legally have to and not make additional service recovery gestures.
In the US, you're probably a regular DL passenger. Potentially faced with competition and not wanting to lose you, when something goes wrong they throw a voucher or some miles your way. In situations where no legal redress exists, for example no catering provided, airlines in Europe will typically do the same. But if you're a one-time DL customer flying in First on a domestic - they likely don't care if they downgrade you so you'll just get a fare difference refund.
Now in your specific case, there's an argument under the legislation that you are entitled to base your reimbursement percentage on the total distance between AMS and ATH. That would push you into the 50% category of >1500km (but <3500km). Most airlines unsurprisingly take a different view and apply the lower figure - this has never been tested in court to the level of setting a precedent so you can't rely on it.
You were only downgraded on one sector, so you have to apply that percentage of your total journey. So what you're owed as a maximum is 29.8% x 50% = 14.9% of your original payment.
DL has probably already given you that.
In many cases with the lower percentage figures, the difference in fare (miles in this case) is more than the mandatory reimbursement. Here I doubt there's much in it. Realistically, it's probably not worth pursuing this any further.