Originally Posted by
emma dog
Well, for some of this it's also the fact that DL STILL hasn't published a weather waiver. How dumb is that??? If they can shunt passengers out of the system even for a couple of days, they'd have helped create slack. So they're experiencing IRROPS without giving their teams all of the tools to address it.
Yeah. Even with the "I'm so sorry" dance, they didn't make it a waiver. Which goes back to my point - if ATL falls over, DL
needs to have an automated waiver issued.
Originally Posted by
WillBarrett_68
Yes, that's an IT issue, not a policy issue (and some of this absolutely is available in the app today though there's clearly a lot more they could do). All of the things mentioned are absolutely explicitly allowed to speed recovery already. There are tons of things that the app can't do, IROPs recovery isn't singled out in this respect and it's not like nobody at Delta has ever thought "oh we should allow more flexibility when passengers are disrupted"
To counter: At some point an IT issue
becomes a de facto policy issue. If your IT fails and your staff are utterly overwhelmed and can't do X, Y, or Z...then what you have is a bad ad hoc policy enforced by other limits (and which, I'd note, some folks end up being mostly immune from). If your system is designed to work primarily by a given technology channel and that channel falls over, you may well have made some things
effectively impossible, regardless of what your paperwork says.
I again note that in prior delays, I've been able to deal with things either via the app or via the website...but I don't recall the app not making IRROPS options available in recent history. So whomever blocked that might have done an IT boo-boo, but in doing so they effectively wrote policy for the policy people.