I wrote customer service about an hour ago. The issue is that we had two business class paid tickets, LA to Boston … neither of us had a working entertainment system.

The flight attendant was extraordinarily non responsive to boot.

I asked for compensation.

Below is the response I received within an hour

Should I be anticipating an additional response?

Thank you for contacting American Airlines Customer Relations.

Please accept my sincere apologies for the experience you've described. We're committed to prioritizing our customers in everything we do, and your feedback highlights this commitment. Your valuable insights will be made available to our leadership team to explorenecessary improvements and deliver the world-class customer experience you expect from us.

I appreciate your willingness to share your feedback with us. From everyone at American Airlines, thank you for choosing to fly with us. We look forward to the opportunity to welcome you on board again soon.