FlyerTalk Forums - View Single Post - UA quoting wrong reasons for delay? How is the reason determined? Swapped aircraft?
Old Jun 27, 2025 | 8:27 am
  #506  
Global321
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Originally Posted by limey1K
Or just the seat out of service and not delay 500 passengers over two flights.
I think you are too focused on the micro choice vs the macro choice. Yes a delay of 500 passengers, but, what else needed a quick fix? How many times have they sold that seat in the next X days? What is the best window to get these fix(es) done?

Clearly the airline said the optimum choice was during this window. Not ideal for you. But, clearly, in the airline's POV, at a macro level, this was the best window.
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