Originally Posted by
livious
Normally this is my plan, but we have not reached a Swede yet! Today's call resulted in some positive news: "you are rebooked and, yes, we realize the website is giving wrong information. Just ignore it". Since the last calls, it seems that the word has been given to the call centers that there is a problem with the website information. Yesterday's call was rather agressive as the agent was clearly frustrated and wanted to push the issue back at us, but hopefully the problems were escalated and SAS realizes that there is a problem.(
Just to follow up on this. Our inbound flights were now changed but the website allowed us to accept the changes. Outbound is still showing that we need to do something, but we still don't have the option to accept the proposed flights. Customer service still keeps telling us that they have confirmed the flights, so I am not sure if this belongs in the "poor customers service" thread or the "website issue" thread. As the self accomdation worked on the inbound, I start to worry that we are still not booked properly on the outbound.