Originally Posted by jpezaris

That there is your problem, right there. You want help with something unusual. Use your phone to call (not text) and keep repeating "representative" and/or "agent" to talk to a person. AI agents are incapable of dealing with non-standard problems like you were having, at least for now. From your experience, they're even incapable of recognizing when the situation warrants connecting with a human, so do it for them, and call.