Originally Posted by
sebastianlee
Similar experience but arrived at BKK instead of LHR on Tuesday. Filed the form in but no case reference given. Was told to quote the bag tag number if needed. Curiously, Qatar's app seems to suggest the bag was loaded onto a flight to BKK 12 hours later. So should have arrived yesterday morning but no update since and could not track online either. I have lodged a complaint under the "feedback" option on their Contact Us page just now. Hopefully, they will reply soon. I have also emailed their ground handling agent at BKK.
Last time Qatar did pay cash compensation (on the spot for the "first day" and subsequently when the delay ended up to be much longer - quite generously as I was in J). However, they genuinely forgot to load my bag at the origin. I am not sure they would pay out this time because of the "circumstances beyond our control" excuse?
Do you have a world tracer reference, something like BKKQR12345
If not, register your onward delivery requirement at
https://www.qatarairways.com/en-gb/b...ishandled.html as if you have used a standard complaints form it's probably buried in a deep queue of complaints.
As far as I know there's no provisions in the Montreal convention to limit liability due to circumstances beyond the control of the airline. But note also that the Montreal Convention is reimbursement for loss or damage on the basis of the value (or residual value) of certain items and not strictly compensation.