Originally Posted by
ecuibx
Hi there, i'm sure there is a lot of chaos still to be unwound but flew from DOH to LHR yesterday in J, and there were a LOT of missing suitcases on the flight.... does anyone have any advice on the below?
At 2pm in LHR, the agents got us to fill a form and said we would be contacted with tracking details etc before 7pm... We were told they don't have the ability to track the tags yet and it is assumed that any missing luggage is in DOH and will be put on the next flight out. Well there have been at least 4-5 QR arrivals since then!
Now its nearly 8am the next day and nothing, the UK contact number doesn't work, live chat is "too busy"
I tried the track baggage on the QR website and my baggage tag reference + surname + booking reference doesn't work, says we can't find this reference please contact us
Has anyone else experienced missing luggage in LHR and how to deal with it?
Similar experience but arrived at BKK instead of LHR on Tuesday. Filed the form in but no case reference given. Was told to quote the bag tag number if needed. Curiously, Qatar's app seems to suggest the bag was loaded onto a flight to BKK 12 hours later. So should have arrived yesterday morning but no update since and could not track online either. I have lodged a complaint under the "feedback" option on their Contact Us page just now. Hopefully, they will reply soon. I have also emailed their ground handling agent at BKK.
Last time Qatar did pay cash compensation (on the spot for the "first day" and subsequently when the delay ended up to be much longer - quite generously as I was in J). However, they genuinely forgot to load my bag at the origin. I am not sure they would pay out this time because of the "circumstances beyond our control" excuse?