Originally Posted by Cory6188

I was trying to use the help chat in the United app to get an agent to assign my brother a seat next to me in E+ on a different PNR for the same flight (the new PNR linking feature wasn't cooperating). The AI bot was driving me crazy - no matter how I phrased it, it wouldn't connect me to an agent, and kept spitting out generic statements about United's seating policies.

Has anyone figured out the "magic words" to cut through the auto-replies and get it to connect you to a rep? I finally got it to pass me along to one, but it was super aggravating as I was going around in what felt like circles.