Originally Posted by ecuibx

again, appreciate the advice thanks - I have done the online form, will wait and see now i guess.

i do have a follow up question though - if i need to urgently replace some of the items in the luggage (e.g. essentials), what are my rights in terms of refunds etc? Will also look into my credit card travel insurance...

when i reported the luggage missing at heathrow they said the email from them will include details of compensation as well, not sure what to expect here, the internet is quite vague!