Originally Posted by
surryson
I’ll criticise them. They didn’t cancel enough flights and tried to operate too much of their schedule today which in turn has led to a far longer and prolonged restart. BA are better at this (and yes they get far more practice). They should have taken a wave of flights out today to allow them the time to recover aircraft, crew and ground resource. This plus at most stations, they don’t have ticketing trained staff, contributes to a massive mess, obviously not of their original making.
Its a tell tale sign when you’re past departure time and the ETD is still the STD.
You build in a firebreak to your operations in these circumstances, not belligerently attempt to carry on.
That's fair enough. I was more talking about the general scenes of massive queues and chaos. My own experience of being on a diverted flight with QR a few years ago threw up issues so I am definitely not excusing them.
And QR being QR, I'd say they will learn lessons from it all... but I doubt it.