Hi all.

can’t figure this one out. My experience is that United generally just doesn’t BS when it’s a clear case.

they are digging in their heels on this one

the aircraft for the “pre” outbound (EWR-MUC flight 30) aircraft arrived in Newark on time on the 7th. Then when UA30 departed on 7 June seems like it left the gate on time and either returned to the gate or sat on the tarmac for like 4 hours. Not really sure what happened. There was no weather no other flights departed late.

anyway … UA30 arrived in Munich 5 hours late

The flight in question is Mrs YTJK on the return flight (UA31) on the 8th. 5:15 late coming back. Filed the claim. United says “weather”. It wasn’t weather—- everything else leaving the USA night of the 7th was on time—- and everything leaving EMEA was on time on the 8th.

basically. UA 30 got delayed in EWR on the 7th for who knows what (clearly not weather). Inbound was late to Munich. And then late on the return

UA has declined this with no reason given (they didn’t substantiate the BS weather claim when gently pushed back on).

what’s the next step?? File with Germany or just AirHelp it?? I think this is an easy win for them?

thanks
YTJK