Originally Posted by
Learning2Travel
… good customer?
Depends on the viewpoint and the definition and level of “good” (very good, pretty good, almost good).
Originally Posted by
jdsva
Have deposit accounts, other lending relationships, investments, very high spend, etc.
Agreed, a good customer is one who has and/or does all that … and does NOT churn and/or optimize and/or redeem at all.
Originally Posted by
lkar
… I actually bank at Chase. I have a business account with them, … I have deposit accounts, and I use their cards frequently. And I've been with them for many years. So, if you were a banker looking at my account, you wouldn't think I'm just in it for the points.
Me too, including a 7 figure balance linked JPM brokerage account. But insofar as CCs are concerned I am most definitely “just in it” for the miles and points, almost primarily intellectual challenge entertainment hobby as I’ve earned and saved many more miles and points than I’ll use in my lifetime. I have no idea if Chase considers me to be a “good customer” and/or if and how profitable I am, they might simply “tolerate me” and my overall activity.