Originally Posted by Enigma368

Wanted to share my recent experience with this company, based in Latvia. I foolishly reserved a car with them, without more thoroughly checking reviews, in part because they advertised in big bold letters at the top of the payment confirmation page "You'll get a full refund if you cancel your booking up to 1 hour before pickup". No asterisk, no caveats. Just that. Thankfully I took a screenshot of the confirmation page showing this message.

When I cancelled a day before pickup, I was refunded my money - less a surprise $35 refund fee! Then on top of this, that money was 'refunded' only as e-credits to use for future bookings for use within 2 years. Their terms of service did advertise that e-credits could be withdrawn to credit card(with an additional fee) but when I contacted them they said, 'actually that only applied to bookings cancelled up to 48 hours before pickup'. They claimed they had provided me a full refund as promised, in the form of e-wallet credits, and refused to refund to my original payment method.

Thankfully, Amex very quickly refunded my money when I initiated a chargeback dispute, including the screenshot I took.

Deep inside their terms and conditions they actually have the following, almost laughable, term:
"4.1.6. Ignorance and not reading the details of the cancellation policy is no excuse."

That alone should tell you everything you need to know about this company. Curiously they have very strong reviews on trustpilot(which I checked before booking) but absolutely horrific reviews on most other review sites e.g. reviews.io.