Originally Posted by
stephem
Not sure if has been reported yet, but some minor reservations are a mess. The 13-17 year old who should be able to travel alone cannot check in online and a parent needs to go to the check in counter and give them an emergency contact. …, you have to go park, wait in line and then go through the process of entering the emergency contact info. The gate agents in LAX are sympathetic to this, they see it all day. There is no way to fix this online, via chat or by calling.
My family hit this same issue last week, but my 17 yo was allowed to fly. I had tried every way I could think of to add emergency contact info prior to the flight, but told him they’d handle it at airport check in (PDX.)
We might’ve just gotten lucky as I bought a last minute (separate) ticket for a cousin to fly home with my kid as a surprise and early birthday gift. The teen (and young adult relative with different last name) were able to check in at PDX while checking a bag. No parent or guardian went inside. The two reservations were linked.
It never even crossed my mind to send grandpa into the airport with my teen! Glad he got home.
Possibly it helped that the kid is MVP, was flying J, and his 18th birthday was within a double digit number of hours at that point, but I wouldn’t think that should matter…