A company that off shores support to agents that almost always are heavily script bound, have a lesser command of the language of the main customer base and does not care that the experience is wildly different from the previous domestic agents is a company that is signalling that they care about nickels and pennies over the customer experience. The off shore agents are just yet another symptom of the disease that Hyatt has been suffering from post IPO...it is not a vacuum contained decision that is just about "saving money" by itself...it demonstrates a lot more about where Hyatt is and has been going for a long time. Garbage companies have garbage cut rate support...because they think short term and share price instead of long term customer loyalty and experience. Not a big surprise honestly...it has been a long time since Hyatt stood head and shoulders above the garbage companies...now they are just barely the stinky rotten heap with the least number of moldy banana peels.