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Old Jun 22, 2025 | 5:28 pm
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Thai-Kiwi
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Originally Posted by unseen3475
Even though I booked via United, these flights are operated by Air New Zealand. When it comes to seat selection, I'm directed to Air NZ's website, and that's where I'm being charged the $30 per seat, per way fee. So, while my booking is with United, the seat selection policy (and the fee) seems to be coming directly from Air NZ.
Access to preferred seating is not a Star Alliance benefit, however in the past, AirNZ was quite apparently generous to other Star Alliance Gold status holders from other carriers, who could email/call and get allocated seats for free including to preferred seating.

I am afraid times have moved on, and without AirNZ status you'll need to pay for seats or take a punt for something OK at check-in. Of course, no harm is reaching out to AirNZ and just asking (chat is pretty responsive).
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