Originally Posted by
The Road Goes On Forever
To give it to you very real, there is a large divide in the hospitality world between the boilerplate the parent company has you thinking goes on at properties versus what is actually going on at properties. Night auditors in general because they see/interact with management the least of anyone on staff, usually are the ones that are the least up to date with current procedures/protocols/training/anything.
There are two reasons to have a corporate standard:
1. To define what happens in response to an event;
2. To define how big the actual shortfall is, in response to that event.
Point 1 is very difficult to implement. Point 2 doesn't depend on the thousands of franchisees actually implementing it, but it does provide a mechanism to pick up the pieces after the fact. Knowing that you will eventually be made whole via the service provider, rather than your credit card, is a good reason to go through a large corporate chain rather than to book via a mom and pop, if you're the kind of person who stays enough that you actually do have to spread your risk of something going wrong.