To give it to you very real, there is a large divide in the hospitality world between the boilerplate the parent company has you thinking goes on at properties versus what is actually going on at properties. Night auditors in general because they see/interact with management the least of anyone on staff, usually are the ones that are the least up to date with current procedures/protocols/training/anything.

Not to tangent this too far off base, but there is no corporate standard as to what should happen when a system outage occurs. How can there be? Thousands of franchised properties, owned by thousands of entities and managed by thousands of other entities worldwide. IME, assume that the smaller/more focused service the property, the more staff training will be neglected. Also IME, never assume that a hotel has pre-done walk arrangements made up with near by properties. Should they? Yes. In a lot of cases do they? Nope.

It really traps a night auditor when a doomsday scenario happens and they can't reach management plus you have no clue what you are supposed to be doing in that situation. Again, been there and done that.

Double tangent: Several years ago I was working night audit and due to an ice storm the power went out for over twenty four hours. Backup generators at focused service properties are science fiction and it got to the point where the property almost got a waiver from Hilton to temporarily close. No heat/power in the building during this time. The property was managed by Aimbridge and what was the procedure? Crickets........... I have no idea what Hilton may or may not have done but the property directly paid out nada for compensation for those who chose to stay or complained afterwards. What was the walk protocol? Send them to the other Aimbridge managed property ten plus miles away which bypassed twenty other hotels including about six Hilton branded properties and if they don't like it, TFB.