Stayed here for one night recently. Very nice place, though the restaurant certainly had some…mishaps while I was there (more on that below).

I’d booked a Parlor Suite with 1 king bed, and was pleasantly surprised that as a Globalist, they upgraded me to one of their Signature Suites—namely the Truman Suite, on the third floor. That’s apparently the suite President Truman stayed in the night of the 1948 election when he found out he won. Now there’s some history! It has a living room and dining area with mini-fridge (no microwave), and a separate bedroom; the bathroom is accessed from within the bedroom and has a soaking tub and a separate (very small) shower stall (and two separate sinks, but admittedly not much counter space). Note: the only toiletries (shampoo/conditioner/body wash) are wall-mounted in the shower (other than bars of soap at the sink); if you want to take a bath, you’ll need to ask for individual bottles from the front desk. In my case, they only had shampoo and conditioner, not body wash, but the soap can suffice for that.




There are separate thermostat controls for the living room and bedroom—so, for example, you can keep the bedroom a little cooler for sleeping. But while the living room thermostat does have the typical constant-fan option (i.e. the fan can be on either “Auto” or “On”), the bedroom one lacks this option. That’s very unfortunate, as it’s far more important for the bedroom thermostat to have that option for while you’re sleeping overnight. I think this is only the third hotel I’ve ever stayed at where the (bedroom) thermostat didn’t have that option. Thankfully, I’d recently bought a little desk fan from Target, so that made it less of an issue, but the bedroom AC was still quite loud when it kicked on, so the room became way too quiet for good sleep when it shut off.



Living room thermostat; note the normal Fan switch, with "Auto" and "On" (constant) options.


Bedroom thermostat. The button in the middle with a fan symbol doesn't actually enable an always-on fan option, but rather, enables an 'eco' mode in which it kicks on even *less.*


"Eco" - what happens when you press the fan button in the middle. No constant fan option at all on the bedroom thermostat.


There was a cool thick wooden Do Not Disturb sign in the room (actually, one side was a DND sign; the other sign was meant for requesting that your room be made up). Other rooms seemed to only have the normal paper DND signs, so that might be something special for the Signature Suites.



Nice wooden do-not-disturb sign in the suite


The reverse of the wooden sign


Showing the thickness of the wooden DND sign


A normal paper DND sign on another person's door


Other side of paper DND sign


There is only one guest elevator (and one service elevator) for the whole building, but it was fine while I was there; I mostly used the stairs, except when checking in and out with my suitcase.



Guest elevator and stairs


Service elevator


I ate dinner at the Three Owls restaurant. Ordered the Truman Old Fashioned (basically an old-fashioned with a coffee-liqueur twist) and an 8-ounce filet (medium-rare) with Bleu cheese and cracked pepper. They also had a shrimp gumbo soup which sounded pretty good, so I got a cup of that. The old fashioned was good, though it only filled up maybe a third of the glass it was served in. The gumbo had no actual edible shrimp in it…but it had a couple inedible shrimp tails in it. And the filet came out still rare, though they cooked it up a little more and got it to a nice medium-rare; it was delicious once they did that. Also got a seasonal dessert, which I believe was some sort of blueberry cobbler-type dish and was quite tasty. That somehow added up to $95, before tax and tip. I’m sure I could have complained about some of those things, but other than the steak needing to be cooked up, I didn’t mention any of the problems because (a) I didn’t want to seem like a pain, and (b) I’ll be honest, I’m not that “fancy” of a person, so for all I know, it’s considered a delicacy to serve gumbo with shrimp tails in it, or an old-fashioned in a glass only one-third full.



Truman Old Fashioned (yes, this is how 'full' it was when it arrived - but it tasted great)


The entire shrimp tails (inedible, obviously), which were the only shrimp found in the shrimp gumbo I ordered


Filet ordered medium-rare (but they cooked it up more at my request, and it was great after that)


I later enjoyed the two hot tubs, one indoor and one outdoor. The indoor one is in a kind of strange location: you have to walk down a hallway toward the meeting rooms, down a narrow ramp and winding hallway toward the fitness center, then down two flights of stairs (with no elevator access) to a sub-basement containing a lap pool, a hot tub, and a “cold tub” for some reason. But the hot tub was a perfect temperature with good jets. It’s big enough for probably 6 people or so, though I was the only one there. Supposedly it’s open 24 hours, which is nice. The outdoor one is open until midnight, and the sign in the elevator boasts that it’s a staggering 20-person hot tub; I believe it, as it’s huge, easily the biggest hot tub I’ve ever been in! It, too, was a perfect temperature and nice and relaxing.



Indoor hot tub (and cold tub)


Outdoor pool and hot tub, as seen from suite living room at night


Elevator sign which indicates, among other things, the 20-person outdoor hot tub


Very comfortable bed; slept mostly great, though took a bit to get to sleep because of the lack of constant-fan option mentioned before.

In the morning, I went down to Three Owls again for breakfast. I ordered the brisket hash and a pancake on the side, and a decaf coffee. The decaf came out pretty quick, though I asked for cream, which took another maybe 15 minutes and a reminder (they don’t come out to check on you very often). The food took a while to come out (maybe half an hour after I ordered), and when it did finally come out, it took me a bit to realize…it was the wrong menu item; it seemed to be the “huevos rancheros” rather than the brisket hash. But like I said, they really don’t come out to check on you often, they just kind of disappear for a long time… so probably 20 minutes later, I was finally able to tell them it wasn’t what I ordered (at least the pancake was good in the meantime!). They apologized and, to their credit, brought the right item out pretty quickly—which was absolutely delicious (though warning, it does contain onions, despite the menu not listing them as an ingredient). They offered to give me a 20% discount, though since I get breakfast included as a Globalist anyway, that didn’t really do anything for me, lol. I don’t know if these experiences are typical for Three Owls, but it didn’t leave the best impression—though again, the actual food quality was amazing, once the correct item eventually came out. And the servers were very nice and friendly when they did eventually come out and check on you.

The room description indicates that a Signature Suite includes access to the 5th-floor lounge, but my key wasn’t automatically programmed for access. I asked the front desk for access, and they programmed it correctly. Of course, they only actually have service on Fridays and Saturdays, and I was there on a Sunday night/Monday morning, so no food or beverage service—but they do have a mini-fridge with mini-bottles of water up there, plus some games you can borrow or play at the tables in the lounge area. It’s honestly a pretty cool space to have if you’re traveling with others. (Incidentally, despite my 4 pm checkout which I confirmed on the app when I used it to check in, my key stopped working in the early afternoon, so I had to get it re-keyed later; on the bright side, I can confirm that it still had access to the 5th floor even after being reprogrammed for 4 pm.)



Fifth-floor lounge with games, mini-bottled water, and a CD player (and several tables, not pictured)


Despite being Globalist, the destination fee was still on the bill at checkout, so I had to ask them to remove it (which they did, no issue).

Edit: Forgot to include this, but the WiFi Speedtest results came back at about 15 Mbps. I’m not sure if this was standard or premium, as the WiFi autoconnected, but that would be pretty slow for premium. Not terrible, but should probably be about 4 to 8 times that for a full-service Hyatt property in 2025. (And of course, no wired ethernet option, as I'm pretty sure this building predates ethernet by a century or so!)

Despite a few flubs here and there, everyone I interacted with seemed genuinely friendly and helpful (and apologetic when things went wrong).

If I was traveling through the area in the future, I’d be more than happy to stay there again!