Recently wrapped up a stay. Hotel does not accept SUAs, and Gloablist complimentary upgrades are up to Studio Suites. Standard studio suites face south, and may or may not include a small terrace (not to be confused with “Studio Suite with Terrace - that’s a higher room category facing the station with a tub on the terrace). Globalists should be able to request premium king rooms facing St. Pancras without an issue.
Nothing about the room evoke the idea of a “suite” or a “studio”, and I’d simply take it as a premium room. I like the design, much more understated than the vibrant (or “in-your-face”) public areas and somewhat reminiscent of a chalet. Welcome amenity is a lovely bottle of Spanish white wine retailing about £15. My room did feature a good sized terrace overlooking Bank and The Shard.
Two quirks about the room that might deter many - no coffee machines in room. Also instead of a thermostat, AC is controlled by this retro-style knob, and there’s no way of knowing the exact temperature. I found the room to be cool enough in a hot London day.
Buffet breakfast at Isla was a total let down unless you’re a light breakfast eater - they didn’t even attempt in making the spread look bigger than it is. A la carte items were limited to coffee/tea and toasted sourdough, without a sight of egg dishes or pancakes/waffles/French toasts. Salmon and smashed avocado were pretty good though. Thankfully room service breakfast was free for Globalists, but I wasn’t sure about the inclusions. And unlike Andaz, room service was 24-hour.
Service was good throughout. Front desk agents, restaurant staff and bellmen/concierge were all eager to help. No issues with acknowledging Hyatt statuses and communicating benefits at check-in.
Overall I’m fine with the hotel given the relatively competitive cash rates, often times quite a bit lower than other category 6s (Andaz, Blackfriars and GSY). The experience was a definite step up from Hyatt Place LCE, but if I’m using points I’d take a Large King at my go-to Andaz any day of the week. It’s a hip, design-centric hotel with lively F&B venues whilst skimming on other areas. If you’re looking for a real one bedroom suite and don’t care for the “lifestyle” hotel quirks, Stratford, Churchill or Park are still your best bets. For me, it’s a good alternative to Stratford or HP LCE during off-peak seasons. See photos in the spoiler tag below.