Originally Posted by
KeaneJohn
In fairness to BA here it does say lounge provision *where available*. If one isn’t available there’s no lounge. I know at KRK when the route resumed BA didn’t want to use the lounge initially due to lots of complaints so they didn’t initially contract it.
That said at PMI I’ve seen lots of people missing flights due to the passport and security queues at PMI so I wouldn’t be wanting a lounge there.
i think the point the OP made was they were never informed of that, despite having gone via check in.
in the situation of PMI where a lounge is normally available, but is temporarily closed, i suspect putting a claim for food & drink up to around EUR20 would be paid. however, if going via check in you would expect to be told and given a voucher. i think that is worthy of a complaint.