Originally Posted by lost_in_translation

For what it's worth, I just submitted a complaint yesterday there was no lounge in PMI (I checked a bag for once, so even went to the check in desk and no mention there so was slightly surprised by it when I was airside). I got exactly the same generic AI wording back already that makes it clear no one has read my response or even cares what the complaint says, just a generic 'Dear Customer [lol], blah blah we know why you needed to complain and rest assured your feedback has made a difference'.

Does that mean there will be a lounge when I fly out of PMI in a few weeks? What 'difference' has my feedback made, exactly? It's pretty clear speed of complaint resolution is now being prioritised over anything else to me.