Originally Posted by
travelingdrsuz
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"According to our records, the aircraft scheduled for this flight incurred environmental damage en route to your location. To determine the extent of any damage, the plane must pass a safety inspection mandated by the Department of Transportation (DOT) and the Federal Aviatio […]”
wrong thread and mods will move but:
sounds like UA is claiming weather based on some sorts of incident light a lightening strike or such to the aircraft. Your friend could demand more details but suspect UA is gonna dig in on this one. Long story short: if they suspect damage to aircraft due to weather it’s not eligible since that would be out of UA’s control. If it were me I would ask for more details on this incident “before I pursue legal channels.”