FlyerTalk Forums - View Single Post - Hyatt Centric (The Grand) Minneapolis REVIEW MASTER THREAD

Jun 17, 2025 | 12:32 pm

#80

Matt4200

Join Date: Sep 2019

Location: Los Angeles

Programs: Hyatt Globalist, Hilton Diamond

Posts: 5,898

Quote:

Originally Posted by skydelt

Horrible messaging to guests, the pop out on the email has a little bit better detail:

They were recently acquired by Empire Hotel, a mostly MN group of select service hotels. I wouldn't be shocked if this becomes the next phase of their downgrading/leaving Hyatt all together down the line. The previously had a tapestry collection Hilton in the city that is now a ascend collection Wyndham.

Yeah, and I was told by Hyatt they put strict instructions not to offer any compensation OR to rebook guests at the rate they booked. For our dates the Hyatt Regency is $100+ more per night which is the nearest comparable hotel…

Aren’t they supposed to (if not offering points compensation) at least match the rate you booked? I’ve called in 4 times and basically just been told you’re SOL.

Here’s the GM’s response when I emailed her to ask if their hotel could rebook us nearby at the same cash rate we booked. Isn’t it their responsibility to rebook impacted guests??

Last edited by Matt4200; Jun 17, 2025 at 12:52 pm

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