The public has got what it wanted, and in many ways, it's to be welcomed.

I just don't think we should be surprised that the service should be shambolic when, regardless of travel class, most of the experience from check-in to gate to cabin crew is staffed by those on the minimum wage. And management are only focused on profit and meeting regulators' minimum hurdles.

NCL airport has many positives, but is badly ran for passengers. Air bridges don't get fixed, no ATC at key hours, but carparks prioritised. Then we have the focus on getting people to the airport early and selling them drink. The place resembles a night club, but this isn't helped by having such a contrast to BDA.