FlyerTalk Forums - View Single Post - Sonder by Marriott Bonvoy launched *Update : terminated 9 Nov due to Sonder default*
Old Jun 16, 2025 | 9:44 am
  #63  
progapanda
30 Nights
1M
50 Countries Visited
15 Years on Site
 
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 1,038
I'll just add that for the past several weeks, all of Sonder's own support channels have been completely unresponsive to me (phone/chat/e-mail). Definitely book through Marriott, at least their customer support is still reachable.

I'm hoping I have no check-in issues that require contacting Sonder for a stay starting this week; I've been so frustrated by the experience that I've cancelled two future Sonder stays until I feel confident that Marriott has fully taken over all customer servicing aspects.

Originally Posted by rylan
Marriott website. I don't want to book through sonder and end up with issues on benefits, points earn, reservation tracking etc.
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