Originally Posted by
tmm85
None of my AMEX points have posted this month from my Surpass card, statement closed and paid in full over a week ago. AMEX says they sent the points over and are waiting for Hilton to accept them. Hilton rep couldn't give me any useful info and just opened a ticket, and said I would hear back from them in 5-7 business days.
Hilton refused to open a ticket for me until I waited the full 12 weeks they're allotted in the T&Cs.