Originally Posted by
LovetoTravel83
Had many cases like this, especially hotels in the Maldives. Fortunately, CS have made a case and additional points were posted some time after.
Yeah, Chase CS told me it was definitely not a participating hotel - I pushed back and asked for them to file a case, which they did. Since Ritz isn’t in the merchant name, I have low hopes that the case will resolve in my favor.