Originally Posted by
Dove777
Just called BA and was advised that I can only manage this booking including the refund via EL AL, according to their policy released at 10:20am. This doesn’t sound right - anyone know how to access the policy? Thanks
I would agree with CWS that any refund would need to be handled by BA , but given that BA met its obligations by rebooking onto LY, then (unless I am missing something) it surely then comes down to LY to handle any rebookings in accordance with its policies.