Originally Posted by
nologic
that explains it although call center employees were not able to give me that very clear explanation…they don’t even know their product
In FAQ at the bottom of the page:
You can find explanations on all important topics concerning preordering food here.
On which flights is a pre-order option available?
(...) On long-haul flights from Germany, you can choose your free hot main course in the first meal service online as part of Pre-Select.