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Thread: Every single hotel wants a phone number at check-in
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Old Jun 14, 2025 | 11:00 pm
  #27  
SPN Lifer
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Originally Posted by Seat 1F (Post # 22)
Happening to me as well for roughly 4-5 months. I also find it extremely annoying during check-in when all this info is right in my profile. I actually refuse to give them a number at check-in...I refer them to look at my profile if they need the number again. It is clearly a system issue that seems to be occurring to some Bonvoy guests. Marriott really needs to take this issue up and get it fixed. [Emphasis added.]
This is an excellent way to put the burden where it should be -- on Marriott. Make the staff and management put the pressure on their Information Technology (IT) personnel, not the guests.

Plus, saying one's home telephone number out loud where it might be heard is not secure.
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