I had a reservation for later this year booked Via Hilton
Frustrating that Hilton took my booking only a few days ago knowing this would not be a Hilton hotel for my stay.
I also can't cancel the reservation any more through Hilton's website , so I have to figure out how to email Hyatt.


Here's the email I got today

We also wanted to share that our hotel recently completed an exciting transformation. Hilton Playa del Carmen is now Hyatt VividŽ Playa del Carmen. We’re thrilled you’ll be joining us soon and can’t wait to welcome you to Hyatt Vivid Playa del Carmen. While our name has changed, our commitment to Service from the Heart™, luxury inclusions, and exceptional guest experiences remains the same.
What’s new (and what’s not):
• You’ll notice refreshed signage and branding throughout the hotel.
• Your reservation and booking details remain unchanged.
• Our team, with the same familiar, friendly faces, is here to take care of you.
• Plus, you’ll now have the opportunity to become part of World of Hyatt, Hyatt’s global loyalty program, unlocking even more rewards and exclusive member benefits.