Thanks. That looks similar to what I saw when one agent turned around her screen for me to look at. It's a pretty ancient looking system and I still feel if you were a customer centric business then displaying some simple attributes very boldly would help. Status, number of stays at that property, date of last stay. I know all that stuff is there somewhere but given the fairly low standard of some recent checkin agents (I'm mostly in Australia) I think a more intuitive intro screen would help.