This comes as no surprise to me. On several occasions I've suspected that checkin staff don't easily have access to our status. Things like free breakfast, airport transfers etc (I'm Diamond) have to be requested. Twice recently I've had chatty checkin agents and both explained that status isn't easily viewable in what they see on their computer screens. It's more visible to the back office manager when they receive, or allocate a room to, a booking.

I would have thought that at checkin the customer status should appear in big letters across the top of the screen leading to a more personalised an appropriate welcome. But alas not.