Originally Posted by
Jyrsa
My flight was cancelled on last week's Monday. I negotiated alternative LH flights that left exactly 1 hour earlier and arrived 1h40min after original arrival time. I tried to claim EU261 just in case. Got a polite refusal as this falls under the exception. Did get 20k avios as "feedback compensation" though.
Exactly 1h might be still borderline eligible. They know why they provided 20k Avios...