Originally Posted by
theshaun
Coming back in here for an update.
I reached out to Bonvy via the missing stay form. No surprise, first response, canned message, said that the stay had posted. Kinda true, the nights are there and the line item is in the activity. I replied, explaining the situation again.
Reply #2 - Same message as the first reply but this time saying that I earned 1740 points. Starting to get funny, because if they bother to look at my actual points balance, they would see that it's less than what was supposed to be credited. I replied again...
Reply #3 from Bonvy: This one is great! I was told to switch browsers or clear my cache! I've been using the app the whole time but hey, maybe I should log in online and check... nope still 1500 points. I replies, but have yet to get a further response.
I'll continue to play tag a bit longer before reaching out to
Marriott Bonvoy Lurker .
Part of this is just seeing how well (or not) Bonvoy service is if I'm going to be visiting my office on the regular and where I decide to park my loyalty. I have at minimum 25 more nights to book at this locale this year. Next trip will be in a month, and I'll be deciding between this property or the nearby Fairmont.
Final update on this and I take the blame for the most part, but it should have been resolved with the first reach out. In the end it was 4 with a follow up required.
So, while I'm "new" to the program, I've had an account for many years. At some point when setting up the account (maybe Sheraton program back then??) I must have decided that since I'm not going to be staying at these properties often, I should have points credit to my American Airlines AAdvantage account. Of course that election was still set up in my account. Eventually the final reply from Bonvy alerted me to this. Having no recent need to check my AA account, I hadn't noticed, but there they are. Mystery solved. Now I need to decide what's more valuable to me. AA miles and LPs, or Bonvy points....