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Thread: Grand Joanne, Copenhagen (LEAVING WoH, and maybe MMS?)
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Old Jun 11, 2025 | 6:39 pm
  #11  
PTahCha
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Originally Posted by SkyrmionJ
I have an upcoming stay in early July that no longer shows up on my reservations on the Hyatt website or app. Just got a missed call + email today asking to speak to me about this upcoming reservation. When I called back to guest services, I was informed that its no longer bookable via Hyatt but my reservation + rate will be honored. And I will continue to earn TQNs and points for the reservation. I'll probably send an email to my concierge to confirm this information in writing.
Well I got an opposite response from MHC. While the reservation rate will be honored, the stay would not be eligible for Hyatt points and credit. Since I had a backup at another hotel, I went ahead and cancelled the reservation.

The hotel is also no longer bookable on Hyatt.com.
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