Originally Posted by sigma421

Okay - a number of things seem to have happened here.

The big question is - did you take a refund from BA for the TLV flights? If you did, then in theory, they're in the right as their obligation to sort you out ends when you accept a refund. However, there may be a case that the advice you were given on your first call was so poor that they should be on the hook for something as you only took the refund due to duff information - BA, as much as they don't like admitting it, has a responsibility to get you where you want to go in these situations.

If you were not refunded, write again and get them to reply saying they won't change their mind, then take the case to the CEDR. If you were refunded, it may be a trickier situation and I'd get BA to pull the tape of your first call and have a listen.